OUR POLICIES

BOOKINGS

EXISITING CLIENTS

To book an appointment at Intuition, please follow our booking link, call the salon on 49422177 or send us a message via Facebook or Instagram.

Not sure what you’d like to have done? Book in for a complimentary consultation with one of our amazing stylists so we can see your hair in person, give you a quote and ensure your appointment time is booked correctly.

NEW CLIENTS

Yes, we do welcome beautiful new faces to our space but as a part of our booking policy we do require a non-refundable deposit of $50 to secure your spot. This amount does come off your total bill on the day and once you have booked an email will be sent with information regarding this. Unfortunately, if your deposit isn’t received within 24hrs your appointment will be cancelled.

HAIR EXTENSIONS

If you are booking in for Hair Extensions, you will need to book a complimentary consultation first so we can colour match you before ordering the hair. We require a non-refundable 50% deposit to secure your booking. The cost of the deposit will be advised upon consultation. Your appointment will not be secured until Intuition has received payment. The deposit will be redeemed against your service on the day of your appointment.

Paying a Deposit

selected services only

When booking an appointment that requires a deposit (new client fee), we will email you our booking policy details and your options on how to pay your deposit. Deposits are not an extra charge, it is simply held on your account until your booking and taken off your final bill.

Payment Options

We currently offer payment via EFTPOS, cash, Paypal, Afterpay and ZipPay. Sorry we do not accept American Express.

Card Capture

For your convenience, you can save your card with us! The cost of your service, deposits and any products you may want to purchase will be deducted from your chosen card at the end of your service. This speeds up your booking process the next time you book with us, and also allows you to make use of our cardless checkout experience. Your card information is saved securely with TimelyPay’s secure card processing system which complies with PCI DSS (Payment Card Industry Data Security Standard) rules that ensures the accepting, processing or storing of credit card information is done so securely. To save your card, select the box named ‘ Save card for future payments’ when booking your appointment online. This will save your card to Timely and capture your consent for future payments. Restricted access of card information & transaction without client permission procedures are also included.

Privacy Policy

Intuition monitors the privacy and confidentiality of personal information and ensures compliance to all relevant legislative and moral requirements by instilling discipline in all aspects of our business. Our objective is to protect and maintain the privacy, and security of your personal information in accordance with the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). Personal information collected by Intuition generally comprises name, address, contact details and certain financial information. The National Privacy Principles require Intuition not to store personal information longer than necessary. We are committed to the privacy and protection of your information.

Cancellation Policy

Intuition requires 24hrs notice for any cancellation/rescheduling of any salon bookings. Bookings are scheduled carefully to ensure enough time and space is allowed for your appointment to be carried out as effectively as possible. No shows, late cancellations OR late changes to your appointment with less than 24hrs notice will result in the loss of your deposit or a $50 fee.

We will send you a text reminder to confirm your appointment 72hrs prior to your appointment. This will give you enough time to cancel/reschedule if you need to. If you need to cancel or reschedule your appointment simply reply to the text or give us a call. No future appointments will be booked if you have an outstanding fee.

Arrival

We do our best to run on time for all of our clients. Please aim to arrive 5–10 minutes prior to your scheduled appointment time. Appointments are often booked back-to-back so please be on time out of respect for the client who is scheduled after you. If you are running late, please be aware that we may need to cancel or shorten your appointment. If you miss your appointment or we have had to cancel it due to late arrival you may be charged the $50 cancellation fee.

Additional Guests

We are more than happy to accommodate babies in prams. We please ask you to respect our space and our clients experience in salon if you must bring an additional guest to your appointment. Due to Queensland’s OH&S laws, all children under the ages of 18 that are not receiving a service in salon MUST remain seated. We work with hazardous chemicals, sharp and hot tools; your child’s safety to us in important.

IN BETWEEN APPOINTMENTS

Our highly trained stylists provide their professional hair, colour and product advice. Please respect their knowledge and suggestions during your appointment. Intuition the Art of Hair cannot guarantee lasting or healthy results unless you are using recommended home haircare purchased from our salon.

Return & Resolve Policy

We want all of our clients to leave Intuition happy and excited about the result of their hair. If you are unhappy with your hair, please let us know immediately prior to leaving the salon. On the rare occasion that you are unhappy with your hair after leaving the salon, we offer a one week Return & Resolve Policy. Please make contact with us by calling the salon 49422177 with the details of your concern. We will then arrange a time for you to return to the salon for a consultation to assess your hair in person. Please do not attend another salon to have any other treatments/colour applied to your hair prior to our team assessing your hair. Once your concerns have been assessed we will offer you the best possible path to resolve your issues.

No matter your desires, Intuition is here to serve you, empower you & join you in your hair journey.