OUR POLICIES

BOOKINGS

EXISITING CLIENTS

To book an appointment at Intuition, please follow our booking link, call the salon on 49422177 or send us a message via Facebook or Instagram.

Not sure what you’d like to have done? Book in for a complimentary consultation with one of our amazing stylists so we can see your hair in person, give you a quote and ensure your appointment time is booked correctly.

NEW CLIENTS

Yes, we do welcome beautiful new faces to our space but as a part of our booking policy we do require a non-refundable deposit of $50 to secure your spot. This amount does come off your total bill on the day and once you have booked a text message will be sent with information regarding this. Unfortunately, if your deposit isn’t received within 24hrs your appointment will be cancelled.

HAIR EXTENSIONS

If you are booking in for Hair Extensions, you will need to book a complimentary consulation first so we can colour match you before ordering the hair. We require a non-refundable 50% deposit to secure your booking. The cost of the deposit will be advised upon consultation. Your appointment will not be secured until Intuition has received payment. The deposit will be redeemed against your service on the day of your appointment.

Cancellation Policy

Intuition requires 24hrs notice for any cancellation/rescheduling of any salon bookings. Bookings are scheduled carefully to ensure enough time and space is allowed for your appointment to be carried out as effectively as possible. No shows, late cancellations OR late changes to your appointment with less than 24hrs notice will result in the loss of your deposit or a $50 fee.

We will send you a text reminder to confirm your appointment 48hrs prior to your appointment. This will give you enough time to cancel/reschedule if you need to. If you need to cancel or reschedule your appointment simply reply to the text or give us a call. No future appointments will be booked if you have an outstanding fee.

Paying a Deposit

 selected services only

When booking an appointment that requires a deposit (new client fee), we will text you our booking policy details and your options on how to pay your deposit. Once we have received payment, your booking will be secured. The deposit will be redeemed against your service cost on the day.

Payment Options

We currently offer payment via EFTPOS, cash, Paypal, Afterpay and ZipPay. Sorry we do not accept American Express.

Arrival

We do our best to run on time for all of our clients. Please aim to arrive 5–10 minutes prior to your scheduled appointment time. Appointments are often booked back-to-back so please be on time out of respect for the client who is scheduled after you. If you are running late, please be aware that we may need to cancel or shorten your appointment. If you miss your appointment or we have had to cancel it due to late arrival you may be charged the $50 cancellation fee.

Return & Resolve Policy

We want all of our clients to leave Intuition happy and excited about the result of their hair. If you are unhappy with your hair, please let us know immediately prior to leaving the salon. On the rare occasion that you are unhappy with your hair after leaving the salon, we offer a one week Return & Resolve Policy. Please make contact with us by calling the salon 49422177 with the details of your concern. We will then arrange a time for you to return to the salon for a consultation to assess your hair in person. Please do not attend another salon to have any other treatments/colour applied to your hair prior to our team assessing your hair. Once your concerns have been assessed we will offer you the best possible path to resolve your issues.

No matter your desires, Intuition is here to serve you, empower you & join you in your hair journey.